We’re excited to roll out a major feature update to DispatchME, designed to give your department more control, better communication, and increased situational awareness — all in one place.

Here’s what’s new:

• Mutual Aid Linking
Departments can now connect directly with their mutual aid partners, giving each other access to shared location waypoints and pre-incident plans. DispatchMe will notify mutual aid departments when they are dispatched, and a dedicated mutual aid chat room is available to improve communication during active incidents.

• Responder List Customization
Admins can now set how member names and ranks appear. This format is applied across all devices, including station screens.

• Custom Locations
Departments can enter and manage key infrastructure like hydrants, drafting sites, AEDs, boat launches, and more.

• Pre-Incident Plans
Upload and access pre-incident plans directly within DispatchME.

• Standard Operating Guidelines (SOGs)
Store and view your SOGs in-app — always available, always current.

• Events Calendar
Schedule training, meetings, and events. Members receive push and email reminders.

• Event Type Announcements (Rural Manitoba)
DispatchMe will now announce the type of event being paged.

• Message of the Day (MOTD)
Select users can update the station screen’s MOTD from within DispatchME.

• Family Member Notifications
Members can now add or modify family notification settings directly in the app.

• Member Announce
For the first 3 minutes after a dispatch, DispatchME can audibly announce the number of members responding, updating only when the count changes.

• Continuous Notifications
Just like old pagers—members can now enable a repeating push notification every 30 seconds after a dispatch until they set their status.

• Support Tab
Selected users now have access to a new Support tab, including tutorial videos and technical resources for the admin portal.

• Extended Absence Mode
Members can opt out of dispatch notifications while on extended leave or vacation.

• BellCAD Enhanced Data
Caller phone numbers and detailed incident information are now available directly in DispatchME at no additional cost.

Action required: to receive this data, your department must activate BallCAD data delivery. Please submit a support ticket with your name and department name via admin.pagingunlimited.com → Help Desk tab, or email support@pagingunlimited.com. 

Why This Matters

Your department depends on reliable, clear, and immediate information.These updates reduce confusion, improve mutual aid coordination, and help every member — from the newest recruit to the most senior officer — stay informed and ready. 

We’re proud to keep evolving DispatchME to serve rural fire departments across Canada.

Thank you for trusting us, The Paging Unlimited Team

www.pagingunlimited.com | support@pagingunlimited.com